I have attached the instructionsHere is the online book:https://open.lib.umn.edu/businesscommunication/Here are the two IRLs talked about in the instructions:https://abcnews.go.com/Nightline/story?id=1635684http://archive.boston.com/business/articles/2006/02/16/2_e_mailers_get_testy_and_hundreds_readevery_word/?page=2

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